Customer service comes first, we will always try our best to meet the demands of all customers. Whenever you are unhappy with it, just please kindly contact us, we are willing to help you to resolve it as soon as possible.
Here are the situations that you may meet：
Item not received:
a. Delivery on the way:
- Parcel seized by customs: It is buyer’s duty to do customs clearance. So, you should contact the customs office to take your parcel once it has been seized. Please feel free to contact us If you need any documents to clear customs(such as invoice).
- Status of shipment stagnated for a long time: If status of the parcel stagnated for a long time, we advise you to contact your local shipping agent to check it for you, at the same time, we will ask our shipping agent to figure out what happened to your parcel. You can keep in touch with us until the parcel is delivered successfully.
b. Unsuccessful delivery:
- If the parcel is delivered unsuccessfully because of wrong address offered by buyer. We are not responsible for any loss caused.
- If the parcel is sent to a wrong address or lost by the shipping company, we can resend the parcel to you or offer you a refund.
Item not as described:
You are encouraged to open the parcel to check the item once it is delivered to your house. You should contact us within 7 days if you are not satisfied with the item.
Return/refund for no reasons
If you want to return an item without any quality problem for exchange or refund within 7 days once it is received, please send an email to this email address with your order number entitled: email@example.com
We will offer you the return address. But you are supposed to pay the shipping.
Return/refund for quality problem
Please send us an email with your order number entitled if the item you received has any quality problem. such as: wrong color, wrong size, wrong style, and so on. It will be more persuasive if you attach a picture of the packing box containing the shipping information and a picture of the item you received in the email.
We will look into the case once we receive your email, then offer you some solutions.
- If you want to return it within 7 days, Please keep the item in original packaging condition. Thank you.
- We will add notes to your order before package being returned, so please do not return the parcel before contacting us. Do pay attention you are supposed to pay the shipping fee.
- Please write down your order number and other important information then send them back together.
If you have any problem in understanding our return/refund policy, you can contact us by email, here is the email address:
We can cancel the order for you if you contact us in time after your purchase. But orders can't be canceled once the parcel is shipped out. Please note that if choosing PayPal checking out, it needs 5-7 days for PayPal to complete the settlement.
All rights to interpret are reserved by PHC BEAUTY